Production Harassment Advice

Fighting Harassment for Inside Workers

October 17, 2013: Is management handing out excessive discipline for misloads or missorts? Here are some steps you can take to protect yourself and your fellow Teamsters.

UPS has the right to expect employees, in this case preloaders and loaders, to work accurately. This is just common sense. But management frequently goes overboard from common sense to nonsense.

In this article, we’ll review how members can defend themselves in the office and through the grievance procedure. Of course, the most powerful union response is a group response. So we’ll talk about that too.

Accepting Discipline?

Before accepting discipline for misloads or missorts, stewards have to consider several factors including:

  • Was the preloader or loader the only person covering the assignment or did a supervisor continue loading when the employee used the bathroom or went on a break?
  • Did the preloader or loader come late to work or leave early, leaving someone else working the assignment?
  • Did the loader load the truck or sort the packages in question by themselves or did any other person, i.e. a driver, supervisor, or co-worker, do any of the work?
  • What was the frequency of missorts or misloads and the overall accuracy percentage? Use a percentage when considering the amount of mistakes to total packages handled. For example: ten misloads out of 1,000 is still 99 percent accurate and does not warrant discipline.

Arguing Frequency

Be careful when arguing frequency—and be wary of management data.

Management will try to use records to show that a member has a longstanding problem with accuracy. But those numbers, while reliable for tracking packages, are not reliable for tracking an individual employee’s performance for purposes of discipline.

Remember, management’s  records on misloads do not go on a rolling nine months and they do not exclude the days when the employee’s assignment was partially worked by someone else.

Filing a Grievance

If management won’t back down from unreasonable discipline, a grievance should be filed always and without exception.

If a grievance is not filed in a timely manner the discipline stands and any future protest will probably not be allowed.

Article 37 of the national contract should be cited: dignity and respect, harassment and intimidation, over-supervision, and a fair day’s pay for a day’s work.

Remember, there is no accuracy standard in the contract except the general “fair days’ work for a fair days pay.” The company has the right to expect accuracy, but not a specific number and not different levels of accuracy from one employee to the other.

As a final defense, if it is clear the member has a problem with missorts or misloads, it may be appropriate for a steward to suggest training or, in the worst case, reassignment to a different job.

Taking Action Together

Management often makes contradictory demands. They demand maximum production with high numbers of packages loaded per hour in multiple cars—and at the same time they want no missorts or misloads, or near perfect accuracy.

Most people cannot satisfy both of these demands at the same time. If the preloader tries to load too fast, accuracy will suffer. If the preloader goes for 100 percent accuracy at all times then production will drop. What is a worker to do?

The most effective response is a group response. If management is giving out discipline for every misload, they are sending a clear message that accuracy is their top priority.

In such a case, each preloader is well advised to work at a pace where they can achieve zero or near zero misloads. Of course, the supervisors will scream that they want the preloaders to work faster.

Members should calmly point out that they are going as fast as they can to ensure accuracy because they do not want to be disciplined for errors.

Let the supervisor try to discipline workers for low production under these circumstances where they have already issued a pile of warning letters for missorts or misloads. Those very warning letters provide the perfect defense.

As a bonus, members should file a pile of harassment letters if the supervisor(s) cross the line and demand more production in the face of all the disciplinary warnings.

Going on Offense

The best defense is a good offense. Supervisors work, they harass, they violate seniority and the list goes on and on. Center management that churns out warning letters and discipline is sending the message that they like paperwork, so give them some more—in the form of grievances.

Wallpaper their offices with every violation possible: supervisors working, safety violations, harassment, seniority violations, over-70 violations, the list goes on and on. The supervisor might not get the message but the center manager will.

Posted in Production Harassment Advice, Production Harassment News
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NEW! – UPS Driver Daily Log Book

The UPS Driver Daily Log Book is a tool to help you track your day and protect yourself against production harassment and unfair discipline.

This NEW revised Log Book includes: tips for OJS rides and an OJS checklist; how to follow the methods and work smart; protecting yourself from falsification and “dishonesty” charges; and a supervisors working reporting form.

$4.00 each; $3 each for five or more.  Click here to order.

Posted in Excessive Overtime Advice, Production Harassment Advice, Supervisors Working Advice, Technology Advice
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UPS Production Push: Follow the Methods

In a tough economy, UPS management is getting leaner and meaner. New technology helps management push drivers for more.

Following UPS’s methods is the best way to protect yourself.
Read the rest …

Posted in Production Harassment Advice
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Protect Yourself from Production Harassment

Daily Log Books Can Help Counter Harassment, Discipline

Keeping track of your day can give you back up if you’re facing production harassment or accused of stealing time—and it can help back off management too.

The UPS Committee of Teamsters for a Democratic Union has produced a Daily Log Book used by many UPS drivers.

“Management is less likely to pick on the drivers who pay attention and keep track of their days,” says Mark Day, a package car steward in Chicago Local 705. “When they know you’re prepared for them, they tend to leave you alone.” Read the rest …

Posted in Production Harassment Advice, Production Harassment News
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Protect Yourself with The OJS Tracking Sheet

TDU has produced a new tool to help package car drivers protect themselves.

Use the OJS Tracking Sheet to stop UPS from using your OJS to hold you to an inflated SPORH.
Read the rest …

Posted in Production Harassment Advice, Production Harassment News
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Protect Yourself When UPS Comes After You for Production

With profits down, management is turning up the pressure on package drivers.
What to do if management comes after you for production.
Read the rest …

Posted in Production Harassment Advice, Production Harassment News
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Protecting Yourself from UPS Technology

Sensors and spyware are either on your package car or coming soon.

How do you protect yourself? Read the rest …

Posted in Production Harassment Advice, Production Harassment News, Technology Advice, Technology News
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Package Driver Survival Tips

Download the Bulletin

Following the methods is the best way to protect yourself from unfair discipline and production harassment.

Click here to download our bulletin Package Driver Survival Tips.

You have the legal right to distribute copies of this bulletin at UPS, as long as you do so in nonwork areas (parking lot, locker room, break room) and at nonwork times (before or after work, break times). Read the rest …

Posted in Production Harassment Advice, Production Harassment News
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When You Gotta Go

UPS management has been hassling drivers in some areas about going off their route to use bathroom facilities and even for going to the bathroom when they’re not on their break.  Is this happening in your area? Let us know and find out your rights under federal law.
Read the rest …

Posted in Production Harassment Advice, Production Harassment News, Safety Advice, Safety News
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